Logistics Tech Outlook

Intelligent Audit
Smarter, More Efficient Shipping for Over 20 Years

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Hannah Testani, COO, Intelligent AuditHannah Testani, COO
“Digitalization is transforming supply-chain from a technology-enabled process to a technology-centric one,” begins Hannah Testani, COO of Intelligent Audit (IA)—a technology leader in parcel and freight audit, business intelligence, and transportation spend optimization. Industry leaders predict that the growth and evolution of the supply chain will be characterized by increasing adoption of technology solutions to automate processes, improve efficiency, and increase visibility. Along these lines, IA has been transforming the shipping industry by providing companies with valuable analytics and insights to help enable smarter and more efficient shipping practices. The numbers speak for themselves; IA has helped thousands of customers across all industry verticals uncover opportunities for significant cost reduction through its array of solutions touching automated freight audit, business intelligence, and network optimization tools.

As an industry full of interdependencies, multiple operations are carried out during the shipping process and each step generates massive amounts of raw data. However, without sophisticated data normalization and a robust audit platform, this data is of little use to shippers. This is where IA steps in with its proprietary audit technology capable of automatically reviewing, verifying, and validating all kinds of shipments for billing discrepancies. “We partner with our customers, receive their data, and then do the complete audit. The first step is the most critical part of the process. As soon as we receive data, we cleanse it, normalize it, and visualize it to empower our clients to leverage the information to identify smarter ways to ship,” says Hannah. As the solution is data and industry agnostic and supports all modes and carriers worldwide, Intelligent Audit is capable of catering to the complex auditing processes of its diverse clientele. Clients also benefit from the expertise of IA’s account advisors who act as strategic partners, rather than administrative overseers.


At Intelligent Audit, we empower our clients to leverage their shipping data to identify smarter ways to optimize their operations in the most cost-effective – and scalable – manner

By continuously monitoring the internal and external business environment, IA’s account advisors proactively uncover new opportunities for cost reduction and process improvement.

In addition to supporting shippers, IA offers its solution to improve billing and audit processes for some of the largest global third-party logistics companies (3PLs). The 3PL model streamlines the entire billing process by automating carrier invoice auditing, client-invoice rerating, and general ledger (GL) coding. The two primary data sets utilized in the process are carrier invoices and shipping feeds. Upon receiving a carrier invoice, IA combines it with shipping information and performs a robust audit to identify issues. In the event of a dispute, IA’s audit team work directly with carriers on behalf of its clients to resolve the issue.

When it comes to shipping, a lot can happen to a package while it is in transit and “exceptions” often occur—which is a point of frustration for every shipper. IA’s reporting tools provide real-time visibility to all transit activity and exceptions along with the recommended actions that shippers should take to mitigate the negative impact carrier have on their customer experience.

The sophistication and applicability of IA’s technology is best understood by looking at one recent use case. Petco, a leading specialty pet retailer, was looking for a tool to help optimize fulfillment of e-commerce orders. IA’s technology helped Petco model its entire network and quantify the efficiency gains in terms of time-in-transit and shipping cost reduction if Petco were to better leverage its large brick-and-mortar footprint for omni-channel fulfillment.

Citing the Company’s future, Hannah said, “We’re excited about our current development state and product roadmap. We are constantly listening to our customers and pride ourselves on developing tools that make their jobs easier. We don’t like to get into specifics before new products are released, but one of the most exciting things in the pipeline is an all-mode RFP management tool. I can’t say much about it, but it’s going to fill a very big void in the marketplace.”

Deep Dive

Freight Audit Built for Faster Spend Decisions

Freight invoices now reflect far more than contracted line-haul rates. Accessorials shift, carrier rules change, fuel schedules reset, and routing decisions can alter cost before finance sees the invoice. At enterprise scale, small deviations disappear inside normal volume. A platform, therefore, has to do more than validate arithmetic. It must distinguish a bill that is technically correct from a spend that is unusual for the shipper’s own network, without forcing teams to review every exception by hand. Audit depth still matters because recovery starts with reliable invoice control. Buyers should look for systems that can ingest detailed carrier data across modes and test charges against negotiated terms at scale. Manual review becomes a weak link once shipment volumes rise or contracts vary by lane and service. The more useful platforms also preserve enough context around each exception to support resolution rather than producing a queue of unexplained flags. Finance teams need confidence in what is being paid, while transportation teams need to know why a charge surfaced. The harder buying question is what happens after conventional audit rules have done their job. Static controls can catch a rate mismatch, yet they may miss a sudden change in service use or a pattern that remains contract-compliant while pushing spend in the wrong direction. AI earns its place here when it learns normal shipping behavior and identifies deviations early enough to act. Explainability is equally important. An alert without the location and likely cause simply transfers the investigation burden back to staff. “Intelligent Audit’s audit platform combines normalized transportation data with DeepDetectAI, which learns shipping patterns and flags atypical activity for investigation.” Spend intelligence then becomes a test of decision speed rather than dashboard volume. Transportation data is often split across carrier feeds, internal systems, contract records and invoice histories. Executives should favor platforms that can connect those sources, normalize data, surface exceptions and let teams interrogate findings without waiting for a reporting cycle. Self-service analysis is most useful when it can expose cost-allocation problems or procurement mismatches while the underlying decision can still be changed. Faster access to normalized data can also sharpen bid timing by showing whether negotiated rates fit actual shipping behavior. Decision speed also depends on the contract context. Expiration dates, overlapping rates, surcharges and lane-specific terms can create spend leakage long before an invoice fails a formal audit. A credible platform should make those conditions visible early and tie them back to shipment patterns. Procurement alerts matter when they provide enough lead time to reassess lane economics against current volume, rather than merely reminding a team that a document is expiring. Human expertise still has a role when software surfaces a finding that needs carrier follow-up or a change in procurement practice. The point is not to replace judgment. It is to reserve judgment for the decisions that merit it. Intelligent Audit stands out as the premier choice for enterprises that want freight audit to extend into AI-led spend intelligence. Its audit platform combines normalized transportation data with DeepDetectAI, which learns shipping patterns and flags atypical activity for investigation. Contract Management 2.0 adds centralized agreement tracking and renewal alerts. Advanced reporting and analytics extends that analysis through real-time dashboards and ad hoc reporting. AI also makes transportation data easier to interrogate, while client success specialists help customers act on findings. For buyers trying to move from invoice recovery toward faster spend decisions, that combination is a strong fit. ...Read more
Top 10 Supply Chain Solution Companies - 2020

Company
Intelligent Audit

Management
Hannah Testani, COO

Description
Intelligent Audit (IA) provides shippers with the necessary technology and tools to leverage their data and ship smarter. IA has helped thousands of customers across all industry verticals uncover opportunities for significant cost reduction through its array of solutions touching automated freight audit, business intelligence, and network optimization tools. As the solution is data and industry agnostic and supports all modes and carriers worldwide, Intelligent Audit is capable of catering to the complex auditing processes of its diverse clientele. Clients also benefit from the expertise of IA’s account advisors who act as strategic partners, rather than administrative overseers